The rules that keep Zeta fair.
These Terms outline how you can use our apps, how subscriptions work, and what happens when things go wrong. We keep the language human so you understand what you agree to.
Last updated July 12, 2025
Quick commitments
What we expect from every member
Respectful use
Do not misuse scanning endpoints, reverse engineer proprietary datasets, or harass moderators.
Community contributions
Ingredient reports must be factual. Marketing messages or paid placements are grounds for suspension.
Compliance
You must follow local laws when importing products, following dietary advice, or sharing medical notes.
Legal text
Terms, clause by clause
1. Acceptance of terms
By using Zeta on web, iOS, Android, or browser extensions you agree to these Terms of Service (“Terms”). If you are under 18 you must have parental consent. If you represent a company you confirm you have authority to bind that entity.
2. Services & changes
We offer label scanning, ingredient explanations, and advisory content. We may modify features to improve accuracy or comply with regulation. Material changes are communicated 14 days ahead via email or in-app banners.
3. Accounts & security
Keep your password and authentication tokens confidential. You are responsible for all activity under your account. Notify privacy@zeta.app immediately if you suspect unauthorized access.
4. Subscriptions & billing
Premium plans renew automatically through Paddle unless cancelled at least 24 hours before renewal. Refunds follow Paddle’s policy; we may offer pro-rated refunds at our discretion when services are unavailable for extended periods.
5. Content ownership
You retain rights to your contributions (reviews, reports), but grant Zeta a worldwide, royalty-free license to use that content for improving the service. We own all code, datasets, branding, and intellectual property associated with Zeta.
6. Prohibited conduct
No automated scraping, vulnerability scanning without consent, reselling of verdicts, or bypassing paywalls. Do not submit malicious files or attempt to obtain access tokens unlawfully.
7. Disclaimer
Zeta provides guidance, not medical or religious rulings. Always consult qualified professionals for health decisions. We are not liable for damages exceeding the fees you paid in the prior 12 months.
8. Governing law
These Terms are governed by the laws of France, excluding conflict-of-law rules. Disputes will be resolved in Paris courts. EU consumers may also use the EU ODR platform.
If any clause is unenforceable, the rest remain in effect. Contact legal@zeta.app for custom agreements.
Dispute resolution
We prefer dialogue over escalation
Most issues resolve via chat or email. If not, we follow the dispute process in clause 8. EU customers can submit complaints through their local authority or the EU ODR platform.
Need to escalate?
Email legal@zeta.app with documentation. We typically respond within 5 business days.
Questions?
Talk with the Zeta team
Whether you’re negotiating enterprise terms or clarifying community guidelines, we’re available.
Zeta Labs • 42 Rue du Jour, 75001 Paris, France
Include reproduction steps, timestamps, and affected accounts. We reward responsible disclosures.