Help center/Score updates
Guides

How Zeta refreshes scores

Understand what triggers updates, how fast they roll out, and how to read the changelog.

Update triggers

Ingredient change detected

We compare new ingredient lists from retailers or community uploads. When a single ingredient changes, the score is recalculated instantly.

Certification expires

Halal/kosher/vegan certificates include expiry dates. When they lapse, the badge goes into review and the score may drop.

Community report verified

If multiple users flag a concern and moderators confirm it, the verdict updates and everyone who scanned the item gets notified.

Timeline of checks

Real-time

Barcode scans & manual ingredient uploads

Daily batch

Retailer feeds, supplier updates, price changes

Weekly review

AI drift checks and independence council audits

FAQ

Stay in the loop

Will I be notified when a score changes?

Yes. You get push/email alerts for products in your history or saved lists. You can customize notification frequency in Settings → Alerts.

Can a score go up and down repeatedly?

Yes, especially during investigations. We show the changelog with timestamps so you can see exactly why the verdict changed.

How do you prevent brands from gaming updates?

Every change requires verifiable documentation. Our independence charter blocks paid influence, and community moderators can veto suspicious submissions.

Need historical data?

Download product changelogs anytime

From any scan, tap “View history” to export a CSV of every score change, reason, and reviewer.

Last updated May 2025 by the Score Quality team.