Answers, tutorials, and human support
Search guides, check troubleshooting steps, or reach our moderators. All knowledge base articles are updated right after every release.
Knowledge base
Explore categories
Scanning & accuracy
Get the clearest verdicts from our AI + human review pipeline.
Account & privacy
Manage households, shared lists, and secure your data.
Billing & subscriptions
Understand trials, renewals, and Paddle receipts.
Trust & independence
See how we moderate community flags and keep verdicts sponsor-free.
Popular questions
FAQ quick hits
Do I need internet to scan products?›
Yes, Zeta needs a connection to match UPCs with our provenance database. Results cache locally so your history stays accessible offline.
How fast are community reports reviewed?›
Urgent safety flags are escalated within two hours. All other reports receive a moderator response within one business day.
Where do I see feature updates?›
Visit /changelog or enable release notes inside Settings → Labs. Major releases are also emailed to Premium members.
Talk to a moderator
Weekdays 8am–10pm GMT. Share screenshots or ingredient lists and we’ll investigate together.
Open chatPrefer async?
We answer within 12 hours. Attach receipts, lab reports, or spreadsheets if that helps.
Email support@zeta.app